It's nice to know people in "high places".
Even if one has NO status, AA employees (GA's in particular) should not treat pax badly.
The only way AA could know that a pax has been slighted is when he complains.
Even if I weren't CK, I would have called AA's Customer Service until someone answered and pulled up the flight so that they could see what was happening since it was a day flight and still during standard business hours.