Originally Posted by sfoactuary

I'm having no trouble getting through to an agent, but can't get any help in fixing an issue with my ticket. Essentially, the award ticket was issued with an error in one of the fields that is preventing me from making a seat assignment with the operating airline.

I've tried asking for them to fix that specific field, and also tried asking for a re-issue, and both of those request were met with repeated "we cannot do that" responses.

Any tips on how to proceed from here?