FlyerTalk Forums - View Single Post - Updates to the Starwood Cancellation Policy [eff for bookings from 15 Jan 2015]

Jan 18, 2015, 6:59 pm

#48

beltway

Join Date: Feb 2003

Location: On strike

Posts: 8,135

Quote:

Originally Posted by imverge

Does this apply to SPG Awards?

I just booked a couple of free nights for next week and noticed:

The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be USD 450.00. There may be additional applicable charges and taxes.

But note the SPG T&C:

Quote:

3.2.g. If an SPG Member fails to cancel a guaranteed SPG Award reservation within the permitted cancellation time, the SPG Participating Hotel will charge the applicable cancellation fee to the credit card provided by the SPG Member at the time the reservation was made and the Starpoints that had been redeemed will be re-deposited into the SPG Member’s account. For Free Night Awards only, an SPG Member may request a refund of the applicable cancellation fees charged by forfeiting the portion of the Starpoints that he/she had redeemed for the SPG Award necessary to cover the applicable cancellation fees by emailing his/her request to [email protected] no later than 60 days after the reservation arrival date, provided that the SPG Member has adequate Starpoints in his/her account.