Last week I flew from HYD to ZRH via Dubai on Emirates. The gate agent asked me to check my carry on because it was heavy and they don't have space in the plane's overhead bins. So I did. When I arrived in Zurich, my carry on did not show up but rest of my luggage showed up. I contacted the baggage handling service agent for Emirates at Zurich(their office was next to the baggage claim) and filed a lost luggage complaint. Two days later my carry on luggage was delivered intact to my home in Dallas/Ft.Worth, TX.

I recommend that you call Emirates in New York/Houston and ask to speak to North American Area Manager. I don't have the name of the person. Good luck.