Just updating this, I'll give Elevate credit for apparently trying to fix things over the weekend. They attempted to remove and re-add the points from the 1/1 and 1/2 points (I show withdrawal and re-credit attempts), though to no avail on the status points front as yet. I'll be sending support a thankful email on this front for the effort but alerting them to the lack of success.

Edit: And I sent it. Wording that was unusually awkward (how do you tell someone the equivalent of "Thanks for trying but you're going to need to try again" without sounding like a jerk?), but I think I managed to pull it off.