Originally Posted by
Happy
Reading this story reminds me of 2 incidents in wrongly debit miles from accounts by US agents - only that the other 2 incidents benefited the customers tremendously.
One friend has the US-Australia award booked from his and his wife's account as they did not have enough miles for both coming out from one account. A few days after ticketing, he saw 55K coming out from his account and 55K from wife's account. Of course that is only 1/2 of the total cost. This happened last year. They are about to travel on these tickets or already started their travel. The deficit NEVER is made up despite friend kept sufficient balance in both accounts just in case. They dont want their trip in jeopardy naturally. It has been over 10 months from booking. Our guess is, this "half price sale" would stay.
Another friend booked their trip last March using Star A partners to South Africa with a really convoluted itinerary before it went completely away, for travel in last December. Tickets booked from 3 accounts for 4 people's trip. His account has his ticket. Wife's account has her and one kid's ticket. Daughter's account has her own ticket. A few months later he found 110k miles returned to his account and showed as Canceled ticket. However, the reservation showed fine on US site, so as the ticket showed valid using Saudi site. Nothing happened on the ticket. They have since completed their trip a week ago. The refunded 110K sit in his account for over 7 months now. We suspect nothing will ever happen to his account and he will get to keep his 110k windfall.
Strange things do happen. Some people got really lucky while some people got really screwed up. US system does not seem to have a period audit process else it cannot explain how the large deficits from 2 cases go undetected for almost a year and in one case, trip has finished, while "canceled ticket" refund stays.
Yes, in my case, the fault is that I brought it up o their eyes. lol
I would have kept my tickets and 50000 miles if I did not call.
Also, just to inform other flyertalkers. I felt that when I show the other ticket which has illegal routing, no agent said they will have to cancel it. Actually, it worked the other way in that when I show the other ticket, all agents I had were willing to proceed with ticketing the second ticket even though they say it is impossible in the beginning.
The supervisor I had told me give me any routing you want, we are over that and I can even give you a second stopover in DOH if you want.
So, to be honest, they recognized the problem and they saw it was from their side and tried to solve it. But, in my scenario, the only weekly flight between NBE and FRA was sold out. and it was not possible to rebook
I did my research and found this routing
DJE-DUS-BER-DOH-CPT-DOH-BER(stopover for two weeks)-DUS-DJE
I will call and see what happens. Mainly, I had the dates I am interested in and just had to change the origin airport to one that is 300 miles away from NBE and had changed the stopover from FRA to BER which is not a big deal because I am mainly going to Paris.