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Thread: IHG Customer Service by Email-Non Existent
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Old Jan 17, 2015 | 10:43 am
  #3  
Gongzuokuang
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Join Date: Sep 2014
Location: DTW - Rochester Hills, MI
Programs: Cathay MPC, IHG Diamond Ambassador, Domestic Airline Nobody
Posts: 784
I have had mixed luck with IHG customer service. I just sent an email on missing points from late December, and it was resolved in a few days. When they replied with the resolution, I further inquired because it also was the final stay I needed to complete my Into the Nights promo. They responded within a day or so. So THIS exchange was good.

I previously had about 15 email exchanges with them about another problem and they were not so helpful. They always replied, but were stone deaf. One tweet to @IHGCare completely resolved it.
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