FlyerTalk Forums - View Single Post - IHG Customer Service by Email-Non Existent

Jan 17, 2015 | 7:17 am

#2

Mr. LAU

Join Date: Oct 2007

Location: NUE

Programs: Skywards Gold, IC Ambassador, SPG Gold, Hilton Gold, Accor Platinum

Posts: 523

Quote:

Originally Posted by wolf72

Does the brand actually really care about customer service or do they expect us to call for every small little complaint?

Just wondering. Have sent two emails over the past 12 months to make a complaint and wanting feedback and never had them ever, in memory bother to reply.

Or is this a norm with the IHG?

I think customer service is nearly non-existent with IHG.

Sent them two missing-stay-forms (for a stay at the beginning in January) in the last two weeks and still did not get an answer nor the points credited...

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