Originally Posted by
prmetime
Another datapoint for those of you who have signed up for this credit card.
- Applied with instant approval Nov 28/14
- Received credit card Dec 8/14 and started using right away. Unable to set up online account. Called CS x 2 who stated it may take up to 1 month and they will phone me once this is done.
- Received first paper statement Jan 2/15 with statement date of Dec 23/14. Mileage plan number checked and correct. Base mile xxx and bonus miles 25000. Miles shared with AS 0. Still no ability to have account online. No companion fare showing in account.
Obviously MBNA still having issues with this transition.
One last update. Phoned in once again to CS after getting same error message today. The agent said they were finding that customers who accessed their accounts by phone and entered their PIN were sometimes having issues creating an online account. She removed my PIN and I was able to set up online access. She then sent my call to recreate my PIN as though I was activating the account. I can finally put this issue to rest.