Well, hmmm.
Looking at the profile of Felix Yeo, I'm not too convinced he has much Accor blood to spread much knowledge about Le Club.

Apart from 6 months trying to turn around Novotel Shenchen Westgate (two years ago), his past 10 months at the Pullman Kuching is the only time he has worked for the Accor group.

I am convinced that the best Accor properties with the best Loyalty treatment are those whose GMs have worked in Accor for awhile. Also, the understanding of a brand, the loyalty to the brand and understanding the guests' loyalty starts from top down. Counselling a staff-member is not going to help much if the GM himself doesnt believe in it.

"I struggle everyday to ensure all our loyal guests..." Well, that's a bit of a problem isn't it?