Interesting call from Fraud Protection today
This afternoon I received a call from a very nice gentleman at UA Fraud protection. He asked if I had recently used miles for a hotel in a European city. I asked him where....her told me.....he asked me to check my account to see if there were any unauthorized mileage withdrawals, and yes 34,000 miles had been withdrawn today. He then led me through the steps of changing my user name, password, etc., and immediately credited back the miles. I was extremely impressed that they caught something like this, how quickly they caught it, and how efficiently and quickly they corrected my account.