Originally Posted by
Flyer78
(It is not like US, where an open F seat at T-24 is open for all)
Not accurate. The T-24 doesn't automatically mean an empty F seat will be opened for upgraded. Sometimes now you'll find its not til day of, T-12, T-10, etc.
Originally Posted by
PepeBorja
I flew AA metal from GDL-DFW on Jan 11 and the check-in agent denied my UG request as US CP even when the plane had 7 open F seats. She said the system did not allow her to do it and a supervisor would not help me either. She was not rude but somewhat dismissive of US Air FF status but she did offer to sell me one.
After a minute of pleading my case against deaf ears I decide to move on and proceeded to the security area where I saw some kiosks for all airlines. I gave it a try and the kiosk gave me an upgrade no questions asked. ^ Technology, not people solved the problem.
Hope this helps someone in the same trouble over the next few months. Use the kiosks if you can. They seem to be better informed than AA agents.
You should have said, yes to buying one. When the system would go to ask for payment, it would show a cost of Zero. And if they asked you for payment, they thats the case of a shady agent. I had that happen to me in MEX.
Originally Posted by
MADPhil
I have a recollection that it used to be the case that only the kiosks offered LFBUs. I don't know about GAs but I think that the check-in agents didn't have the capability. Perhaps this is still true.
Agents regardless of gate, ticket counter or Admirals Club have access to a "user interface" that was designed to check for LFBU upgrades and process if available.