Originally Posted by
PepeBorja
After a minute of pleading my case against deaf ears I decide to move on and proceeded to the security area where I saw some kiosks for all airlines. I gave it a try and the kiosk gave me an upgrade no questions asked. ^ Technology, not people solved the problem.
What did you have to do at the kiosk? Had it moved you automatically? I thought that once you were at the airport, it was the gate agent, not the check in agent, who had the authority to process upgrades.