FlyerTalk Forums - View Single Post - FAQ: Involuntary Reroute and Original Routing Credit (ORC) (master thd)
Old Jan 12, 2015 | 8:54 am
  #7  
brewdog11
15 Years on Site
 
Join Date: Dec 2009
Location: HOU/IAH
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,625
Originally Posted by bdemaria
You have to request ORC based on the "trip in vain" policy -and you may, or may not, get it.
Called AAdvantage CS and was told by the CSR: "You can't get original routing credit because you did not take the flights." She did, however, say that I could write into AA Customer Relations and possibly get it that way. I'm a bit put off because they told me over the phone that I would receive ORC for trip-in-vain (not a selective hearing issue--the language was quite precise and I did mention it in my email to AA CS), and I know that it will take at least a few days to hear anything. Anyone have any experience with this? If AA CS says "no," could I maybe write the executive offices and ask (nicely) for it?
brewdog11 is offline