For what it's worth, I've been getting e-mails (several) every day from them and the points post overnight. However, I no longer buy anything through them as it's such a hassle it's not worth it. Previously I purchased quite a few things and had to send numerous messages to get whatever points they'd promised. I'm cashing in my 1000 points this week to HHonors and then I'll be done with them. I'm taking my business to E-Bates.