Thanks a lot for your post, zehbra! I just finished five nights there, checking out on Jan 9, so I just missed you. My overall impression is generally the same as yours, fine rooms, lounge and food offerings, not good front desk service.

We checked in for a two-night stay on Jan 2, spent two nights in Bako National Park (highly recommend) and then another three nights back at the Pullman.

When we checked in for our first stay, the agent (youngish guy) hardly said a word to us. I asked him to confirm that the reservation had my platinum status, which he did with an obnoxious "don't worry." Since he continued to be uncommunicative, I picked up the Le Club pamphlet in front of him and read him all of the listed platinum benefits, which he sort of acknowledged. And about the welcome drink, he said it would be in the lounge. Not a big deal that I didn't get the vouchers since there was plenty to drink in the lounge but that's not up to the agent to decide. We were however given a deluxe room on the 21st floor.

Check-in for our second stay was better. The (femaile) agent acknowledged my status immediately and asked if I wished to check in in the lounge. She also mentioned the upgraded room...but still no welcome drink. These service issues are all the more surprising given the guidance Accor hotels supposedly receive from management (see View from the Wing).

We booked these stays under Accor's Black Friday sale, so it was really cheap. But, we regretted a bit not staying at the Hilton or elsewhere.