The 3 Pullmans in Malaysia and the Novotel in KL seem, in my opinion, to have the worst member recognition understanding in SE Asia. It also seems to me that they they operate on a different planet. I agree there are some staff who make a stay overall enjoyable; however management is often nowhere to be seen and this trickles through to to FOH staff.

Until middle of last year, the Pullman Kuching had no GM. The GM was moved to the Pullman Bangsar. I don't know if in the meantime there is a GM in Kuching!
Further talking to some of the senior management in Indonesia, it seems that the Pullman Kuching has "some issues", but I was never divulged what they were.