<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thrawn:
I received almost the exact same reply from Cathy Gumpert. That's when I copied and pasted the relevant section of the member agreement into an e-mail and sent it back to her. Cathy responded by apologizing that it was a new change to the program ("it was just updated yesterday") and "they" forgot to tell her. She requested the information over e-mail, to which I responded (as I wrote above) that I didn't want to send that info via e-mail and asked for a better option (no response yet). The strange thing is that based on the timing of our posts, it looks like she admitted her mistake to me before she sent the erroneous e-mail to you.</font>
Have you tried to Refresh when you are on the redemption page. Sometimes cookies on your computer keep you from seeing the correct information because they keep reloading old information.
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"A day without Points/Miles is like a day without SUNSHINE"