I was recently on BKK-RGN in J on the A330, sitting in the second row. I booked LHR-BKK (BR) then BKK-RGN (TG) using UA miles.

Before the flight, my wife and I had pre-ordered meals through the Thai website.

During the preflight checks, the crew apparently failed to secure one of the cabinets in the forward galley holding a large number of meals.

This became apparent when during takeoff the cabinet door flew open and all the meals inside flew out and landed all over the floor, causing an ungodly mess. No one was hurt but someone probably could have been very easily!

To add insult to injury, we were served last out of all the J passengers and offered no choice of meals at all - just the fried rice that none of the other passengers had wanted. The crew basically shrugged and said "sorry we lost your meal" - it wasn't much of an apology though. I would have expected a more sincere apology upfront, something like "we're incredibly sorry, what can we offer you instead, how can we make this up to you?" Plus there was no drink service until the flight was already descending - leaving me about 2.5 minutes to chug my Singha beer before the crew came around to collect it.

My expectations weren't too high given that this is such a short route, but even so, I feel that the crew was negligent in failing to secure the galley appropriately and the J service as a result was unacceptably poor. Would you agree?

Is there a complaints team at TG that I can raise this to and request some sort of compensation? What do you think would be appropriate to ask for?