FYI, I emailed them as well and finally got an answer which said, in essence, that they had already extended the deadline from March (as per their rules) for my 2002 points and that there was no further extension. I also asked if there were a way to garner 70 cents more, but no response. So I'm left just short of the next award level.
I think I'm going to get out of the program as soon as I reach the next $25 level.