Originally Posted by
Guitarthur
[Sorry if this should be merged somewhere else, but I didn't see anything similar in the AA forum]
I'm not usually a big complainer (at least by flyertalk standards...) but have had a recent run of bad luck on AA over the last couple months. Does anyone have advice on whether it's more effective to list everything out in a single email or to break it up by trip/issue?
Background: AA Plat, US Plat soon to be CP via trial preferred. I've just let a few previous issues go (red eyes cancelled and personal cost to go back home, forced move to a middle seat so someone too large to fit in it could have the aisle, rude customer service, bad rerouting help resulting in more cancellations, etc.), but after more mechanical ish last night it feels like time to send them a complaint.
Thanks!
I would separate the complaints into two categories:
1. Those that cost you money.
2. Those that were inconvenient but did not cost you money.
Leave out #2 issues. Leave out emotions and indignation.
Write to them and itemize where their issues cost you money out of pocket, noting that you have receipts to back up your claim. Remember, they won't compensate you for the "million dollar business deal" that went sour because your plane was late.
AA xyz was cancelled, which necessitated renting a car and driving to my destination. The cost of the car rental was $xxx. I have the receipt to back up my claim. I would appreciate it if you could see your way to compensating me for the cost of the car rental.