Originally Posted by
VickiSoCal
This is the response from Marriott:
"I apologize that not all charges are eligible for credit; such as service charges, resort fees, room upgrade charges, room/city/state taxes, catering, meeting room rentals, audiovisual equipment or banquet services, and paid outs - Charges added to member's folio for goods/services that are not Marriott revenue."
I responded back that I cannot find anywhere in their T and C's that room upgrade charges are ineligible for points earning. Can anyone? Because I had no idea this was the case and it makes me cranky.
Originally Posted by
VickiSoCal
I see the reasoning on taxes, or payments to outlets not operated by Marriott, but there is no doubt that upgrade charges go to the hotel.
Parsing the grammar, it reads: service charges, resort fees, room upgrade charges, taxes, catering, meeting room rentals, AV or banquet services, and paid outs (which includes charges added that are not property revenue).
I don't agree they should be excluding upgrade charges. And just because one, or more properties choose to give points does not make it corporate policy. A property can have so many separate entities, it is near impossible to determine what they run and what is contracted out, even if the operation functions solely on-site, does not mean they are run by the hotel. And it would be easy to argue the hotel does get revenue from the restaurant even if contracted out.
It's a complicated world out there.
