Originally Posted by TheAsiaTomBrady

Respectfully, it's irrelevant if other passengers aren't educated in what they are purchasing. I flew J SQ because of their offered product. If I knew it was different hardware, I would not have. There was not even an SMS or email that went out prior to the flight to give me the opportunity for a flight change.

And obviously I would prefer to fly J (or just fly at all) versus not because it was last minute and I didn't have another option... but that's not the point. They marketed a product, I purchased it, and they provided an inferior product and took accountability for it. In this situation, I think a gesture is in order. I'm not expecting anything because it's SQ but I think most other reputable merchants would. I'll see what they say and report back...