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Thread: Extreme delays in lost luggage delivery at EWR
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Old Jan 8, 2015, 9:41 am
  #7  
patryktomaszewski
 
Join Date: Feb 2012
Programs: DL Gold Medallion | UA*G Premier
Posts: 16
Originally Posted by exerda
Has the bag actually been handed to the delivery service, or is it still in UA's possession? That does make a difference.

My most recent experience was that my bag arrived before 6am, got handed to the delivery service at 2pm (), then the delivery service futzed around with it until 10pm. Calling WheresMySuitcase before it was given to them was no good; likewise, calling UA after they'd handed it off was not productive.
It has been with Where is My Suitcase since 5PM EST yesterday. It still shows as awaiting the driver assignment and all calls are redirected to UA's service, prompting to use the website to check the status.
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