Last year I had $24.95 in my account on March 30. I emailed the company asking for 5 cents so that I could redeem.

Their reply was to close my account and take the $24.95. No communication from them at all.

I called their HQ and asked for their marketing department. I explained what happened and how I thought it was bad business to close someone's account without explanation.

I had a call back within 1 hour with a resolution. My account was reopened and I was given an additional $25 for my trouble.

Needless to say, I really don't trust them very much. We shouldn't have to call the marketing department to get a problem fixed. I now cash in as soon as I can. I redeemed all my points last week.

Mary