FlyerTalk Forums - View Single Post - Most arrogant customer service in the world
Old Jan 7, 2015 | 8:01 am
  #102  
kanderson1965
10 Years on Site
 
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Silver
Posts: 4,965
Perhaps BA are no longer targeting loyalty in this increasingly disloyal world. After all does it matter to them if a GGL or a Blue is occupying a particular seat? I suspect income from GGLs is a small proportion of their overall income.
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