Originally Posted by
MoreMilesPlease
It looks like you did not complain while checking out. Why did you not get the manager involved before you left? I believe they have a satisfaction guarantee so decide what you want and ask for it.
It was 4am, the desk clerk was the one that could not believe we had no hot water, and was not in the mood to rehash it with him!
Engineering did say he would talk to the manager, and I figured I would wait till the manager got in for the day.