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Old Jan 7, 2015 | 7:08 am
  #99  
headingwest
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Join Date: Jul 2014
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Originally Posted by Paralytic
It looks like BA have implemented a two-pronged approach to reducing the number of GGLs.

First, they introduced stricter qualification rules, and now they're targeting specific GGLs with sub-standard service and poor customer service.
...and it sounds as if it will probably be very effective!
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