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Old Jan 7, 2015 | 7:06 am
  #98  
Paralytic
 
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
It looks like BA have implemented a two-pronged approach to reducing the number of GGLs.

First, they introduced stricter qualification rules, and now they're targeting specific GGLs with sub-standard service and poor customer service.

And it looks like its working - got to hand it to those clever folk at BA.
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