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Old Jan 7, 2015 | 3:21 am
  #91  
Land-of-Miles
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Originally Posted by layz
That was my thought. Everyone who is GGL seems to value the GGL line and the support and flexibility they bring. Whereas everyone else has to deal with the lottery of customer relations.

It doesn't sound like the OP has called the GGL line.
GGL do not handle customer relations issues these are handled by a central team with heavy outsource to India for first line enquiries. At best as a GGL you go direct to the 2nd line generic CR team but there is no dedicated GGL or even Gold CR team as I understand it.
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