Originally Posted by
mizzou1
EK accepted to cancel the tickets and issue a refund, but cancellation is not an acceptable solution for passengers, because they have made other nonrefundable hotel and tour reservations and need to travel on those dates.
(Furthermore, miles were transferred to EK from Amex and cannot be returned to Amex.)
It sounds like your choice is to pay the $120 per person or cancel
I do not think that you are going to be able to force the airline to accept travel at the desired price
When you got to the credit card payment part and you entered credit card details, how much did it state that you would be charged?
That the miles came from American Express isn't really relevant
Can you transfer the additional miles needed to pay the surcharges in miles and then rebook using miles only?