It seems as of 2015 the greeting for BA gold and OWE on cathay pacific has been enhanced to also include small handwritten cards in Y and J (was previously only in F)
Very nice touch Cathay, I feel warm, fuzzy and appreciated
Such a brilliant example of customer service and retaining loyalty- all for the measly cost of £0.02. Can BA take note of this- or indeed anything, to enhance the experience of frequent flyers to make the experience more abnormal and personal to those of us that have to deal with the (in most cases) requirement of travel?