Originally Posted by
m0hamed
It sounds like you didn't read the Total amount. The mistake is, in fact, yours.
You can cancel the award. In some countries pax find fuel fines quote a shock because they are not used to them.
I am used to fuel surcharge. What I am not used to is being quoted an amount and charged another amount.
While making the purchase there was a line that clearly read:
Total price in United States of America Dollars: XXX Miles+YYY USD
It was hard to miss it and as I said I have a screen shot of it... Then instead of being charged for YYY USD, I was charged for YYY+$360.
Emirates people are unwilling to accept the mistake, yet they are not as judgmental as you.