Originally Posted by
edy4eva
Well given that you have a screenshot of the final screen, as well as the eticket value confirming the charges then you have proof that EK is in the wrong. You'll need to contact Skywards via the web form (think it allows you to submit attachments, including a copy of the charges as they appeared on your credit card account).
I have contacted them in facebook and they are responsive, but unwilling to accept the mistake and issue a refund for the difference in charge. They accepted to cancel the tickets without charging a cancellation fee, and refund the whole amount, but that doesn't work because passengers already bought other nonrefundable hotel rooms and tours for those travel dates.