Originally Posted by OxfordBlue

Personally, I've always felt T5 baggage delivery is "too slow". That's a subjective view of course, but with the longish wait through immigration, there's always a vague hope that bags will be on the belt by the time one gets downstairs. I have asked HAL about this previously but there seems to be a reluctance to publish baggage delivery performance standards, or performance against this. LGW, OTOH, are very happy to publish this data (just google "Heathrow Baggage Delivery Performance", see what you can find, and then replace "Heathrow" with "Gatwick"). LGW break it out by airline and handling agent and are pretty detailed in the figures, which are published monthly... including wait times at security (!) and many other stats: http://www.gatwickairport.com/busine...r-performance/