Hi all,

I am Star Alliance Gold member and I flew to Cuba using Air Canada from London Heathrow.

On the flight back from Holguin to London Heathrow via Toronto Pearsons my 2 luggage were lost/delayed.

The flight from Holguin to Toronto was Air Canada Rouge.

My 2 luggage were tagged to be sent directly to London Heathrow.

I have arrived in Heathrow on the 4th January 2015 and created a case against my missed/delayed luggage and I have not received any update since then.

Meanwhile all my underwear and toiletries are in my luggage which means I will have to go and buy new ones while waiting to receive my luggage.

I was wondering what is my entitlement from Air Canada for interim costs and compensation for my delayed bags.

Is there any number I can contact them to arrange this. I do not seem to be able to reach out to them.

I look forward for your replied.

Kind Regards,