FlyerTalk Forums - View Single Post - My points....Ughhhh
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Old Feb 20, 2003 | 2:48 pm
  #10  
ql2112
 
Join Date: Sep 2002
Posts: 873
When I attempted my first redemption with MyPoints I ran into my first problems with them: "account disabled". They didn't notify me or anything, but thanks to Flyertalk I found a phonenumber to call (since no reactions came on my emails). Eventually it turned out they needed to verify my personal data. Apparently that is their standard practice, which I can understand. I don't understand why they cannot contact me and ask for information, but instead just block the account.
Anyway, I provided the information they needed and the points eventually posted.

A month later I redeemed more points (earned in part through the nice Amtrak offer ) and these also didn't post. After more emails and phone calls they finally posted, including the points that already posted a month earlier (my first redemption), so these posted twice.

Result is that I have a negative balance with MyPoints, but an extra 1000 points in my Hilton account
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