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Old Jan 6, 2015 | 2:56 am
  #2  
FinnishFlash
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10 Years on Site
 
Join Date: Feb 2012
Location: Helsinki (Finland)
Programs: IHG Plat, Marriott Plat
Posts: 486
Originally Posted by fakeman
is this normal practice?
Certainly not normal practice. I would have explained that I cannot accept a room category lower than what I had reserved (not without a substantial discount anyway) and asked whether they can upgrade me to something nice instead. And this should apply whether you have any status at Marriott or not.
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