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Thread: Sad state of affairs at Air Canada
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Old Jan 5, 2015 | 6:12 pm
  #5  
pewpew
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Originally Posted by imverge
The trick is making the suggestion appear as if the agent found the solution. Some agents just hate "know-it-alls"
Yeah, I've found that to work as well. Something like:

"Hey, doesn't Air Canada fly into Toronto City Airport from Montreal? I think I remember seeing something like that..."

"You're right, it does!"
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