Originally Posted by
wowpaw
Mines is coming up. did you just flat out tell the first person you spoke with that you wnated to cancel and get transferred to the retention dept?
Also interested for Arrival Plus. I tried to play the game that I use with Chase about "thinking of canceling" but that doesn't seem to work with the Barclay folks. I either get a front line rep who outright says no, or another rep who talks to me about amazing opportunities if I downgrade to other cards.
Edit: I called back for the US Air card this time and it was *much* easier. As previous posters noted they didn't hesitate at all. First The CSR asked me if I wanted the fee permanently waived (downgraded) or just for this one year. I said just for this one year, he put me on a brief hold, and it was done.