Originally Posted by jaysona

Why do you want the in charge to apologize for it? Was it the fault of the in charge? I've always wondered about people who expect some sort of empt apology - like the SD can do anything about the problem. As for the repair not being done in GVA, this makes sense, since GVA is not a maintenance base for AC. The snag was written up in the cabin log book and most likely fixed when the plane was on the ground in YUL before continuing on to YYZ.

You may want to apologize for something you employer did, but it's going to be seen as nothing moore than an empty statement by an individual who has no power to rectify the situation being apologized for, so why apologize? It just comes across as disingenuous.

I prefer to have the apology be made by an individual who actually is in a position to remedy the problem at hand, otherwise don't even bother talking to me about the problem unless something constructive comes out of it.