FlyerTalk Forums - View Single Post - Lufthansa, Check-in online or at the desk?
Old Jan 4, 2015 | 12:32 pm
  #14  
Javaboy
 
Join Date: Oct 2010
Location: Orlando
Programs: AA Plat, UAL silver, Marriott Gld, Hyatt Plat, SPG Gold
Posts: 30
UPDATE on MCO - FRA - MUC

Well, my flight from FRA to MUC was cancelled and I was offered a 5.5 hr train ride and that was the reason that I could not check-in for my LH flight prior to departure.

So, I was given tickets to FRA and told to talk to ground personnel there......needless to say I didn't want to go to FRA immigration and pick up my bags there. My final destination was MUC !

My 2C's: If you know the flight is cancelled more than 24hrs ahead of time LH should have re-booked me on the next flight and have a service agent at the arriving gate handing/escourting me to the next flight........that's what real service oriented airlines do.

Note: this was not a weather cancellation !

I will now be taking this up LH based on EU passenger rights reimbursements.
Javaboy is offline