Originally Posted by
antonium
Does anyone have experience with making hotels bookings using AMEX's online site and using the travel credit? Was wondering if cancellations HAVE to be done by phone as it is stating on the site....
I made 2 reservations for Fairmont. The reservations - while holding no charge to cancel within 72 hours of check-in - are prepaid. As such, it has to be cancelled through Amex (not the typical Amex Travel phone number either; it has to be the online number if you did it through the Website) for the refund. The travel credit used does not get clawed back (at least for my one experience).