Originally Posted by
chanp
I've used MCE on T awards for a while now. Last night I booked an earlier flight to ORD and now MCE is gone. Both agents I talked with says I can not get MCE on a T award. I am a PLT and up to a day ago, had MCE on every segment. I can't find any wording on AA.com saying that I wouldn't get it, shows as complementary. Any recent experience people here have with this?
Originally Posted by
JonNYC
It's a limitation whereby if they can't charge on an award lest it lead to other taxes/fees and the system can't work with it. It's most definitely officially in the category of "something we want to fix and will fix, but haven't as of yet."
You may have been lucky, but the answer was posted some time ago.