Originally Posted by
jgoggan
Can you give more details on the problem? Do you get an error message? Or do you just mean that right after you make a reservation, you can't find a link to add the companion (which is REALLY common and normal)?
- John...
I get this error message:
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STAT US (SW900001-N8LYDSltQIuga9dMJzmEiw)
It appears to tell me that I don't have a companion pass, although Soutwest's customer service folks confirm that I do and that I have a designated companion. They also said that they can book the companion pass res for me----but then I lose on-line control of it and would have to call back to make any changes.
Guess I will have to call (for the third time) and rely on their booking system.
Ugh.
I have had a companion pass since they were introduced and do dozens of companion bookings each year, so it is not "pilot error" on my part.