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Old Jan 3, 2015 | 9:19 am
  #620  
ITravelElite
 
Join Date: Mar 2003
Programs: Marriott and British Airways
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Hilton Millenium New York Final review

Hilton Millenium New York update
From 24 december till january 1 2015 I did a 8 nights review at the Hilton Millenium New York.
The Check-in at 20:00 hours at December 24 was very good. Miss Maria at the front desk did everything right. Recognition as returning Elite Diamond HHonors guest was good, this with a nice smile. I got an upgrade to a Parlor Suite (Room 5209) and in my room I was welcomed with a complimentary cheese Plate with a lovely Pinot noir. At the table was a welcome letter from the Front Office manager
I had breakfast at 9:00 hours and I was welcomed by Ray( F&B manager) and his crew. As Hilton HHonors Diamond member I did receive breakfast vouchers. The vouchers can be used for the full breakfast including Made to Order Eggs. I did not see the fresh salmon at their buffet and after asking Ray about this I was served fresh Salmon. They don't put the Salmon at their buffet but you can order this complimentary if you want. Regular price for breakfast is $24. Salmon is at the buffet at weekdays. The waiter Azir greeted me with his daily morning smile. I ordered 3 eggs over-easy, they were not really good, the eggs were not really over-easy.
During my stay I visit the pool and the water was warm and clean. The Hilton Millenium pool is indoor and heated. There is also a life duty guard at the pool. The pool has all the USA safety equipment and the view is great.
The fitness is right at the hallway and is easy to combine with the pool. I did a workout and there are complimentary headphones. The view is at the new WTC (9/11 museum) The fitness equipment is new and up to date.
After 8 days at this Hilton Millenium things went well, yesterday I tested the bar service at their bar and restaurant Church & Dey.
The hotel has 2 bars, one at the lobby and one at their 3th floor. The lobby bar is small and does it jobs well for having a fast drink. The bar at their 3Th floor is combined with their restaurant Church & Dey. I did not have diner, but I went for some drinks. I had 2 Baileys with a total cost of $13 each, about $28 total! These prices are much too high for leisure guests and I do not recommend this bar for a regular family, it will cost you big money! These prices are for business accounts and I can advise that you go for a drink in a local bar.
The name of the barkeeper was Douglas and he was nice, we had some small talk about computers but he was honest and real. The waitress was nice and offered me diner. I had already eaten so this was no option for me. At 22.00 hours some guest joined me at the bar. I think that most hotel customers will not return with these high bar prices.
I ordered some packages from Amazon to test if they would arrive and if the hotel would charge me a handling fee. The products were delivered at a charge a $3 to my room, so this is not very friendly if you are staying 8 nights in a high rate period!

Conclusion: The Hilton Millenium is doing a good job, service is good, products are fresh and the staff are very friendly. The prices at the bars are too high and this is wrong management to keep your customers. I will return to this NewYork Hilton Hotel because it’s a hotel where service still exists.









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