Originally Posted by
CrazyJ82
And to be honest, if you don't fly enough to at least hit SL or spring for a premium-class ticket, you're not one of their "loyal customers,"
Loyal customers doesn't necessarily means elite or premium customers. You can be a loyal customer by flying Y only once a year for 20 years but only fly with CX for example. But unfortunately MPC is not designed to recognize this type of loyalty.