Never again will i fly with Cathay. Very, very disappointed, upset and tired of the airline promising the world and delivering nothing...The staff are wonderful, but have no ability to act on discretionary circumstances. I am a Marco Polo club memeber, my girlfriend is a marco polo club member, i am also an RBC/Cathay Pacific platinum credit card holder.. all of which cost upwards of $300 in joining fees alone.... we have traveled on a 15.5 hour flight direct from toronto to HK, and have had a Christmas day layover in HK for 18.5 hours before heading home to see my family in Sydney which is another 8.5 hour flight... all i have requested is access to the lounge to rest and have been denied...

I would like to rescind my MP membership and i would also like Cathay to pay for my credit card annual fee and cancellation...they have ruined our Christmas with their unwillingness to show any goodwill towards their loyal customers...