Originally Posted by
Calchas
If you can find a good travel agent then you're laughing. Unfortunately most of the folks I've worked with have been little more than intermediaries for Expedia.
I'm sure between us we could devise an interview test for you to apply to your recruits.
The question I would ask is, how much time do you and your staff spend trying to book your travel?
How often do you need to extricated from travel nightmares?
I really spend far too much time on bookings. This is due to a combination of wanting to get a good deal at the best price and maximising FFP benefits. I am not sure how to explain to one of my staff that I want to take a more expensive option because the FFP benefits will help fund my family holiday. Maybe this is better handled by an external TA.
I have not had to many major problems in 2014. Only 2 major delays which required hotel stays both paid for by the airline. Thats out of about 80 sectors so probably below average?