Originally Posted by
KyBrewer
Not entirely the same situation, but I had a lot of trouble transferring points from my UR account to my wife's. Using her card number and lastname, it gave me the "Unexpected Error". Called and representatives couldn't get it to work though confirmed it should, and were "unable" to do it manually.
We have a checking acct with Chase and I noticed my wife's name included a middle initial on it. I tried once more to transfer points to her account using the middle initial, space, lastname, (entered as "A LASTNAME") and it went through. It is certainly not printed on her card like that but she does have multiple middle names that tends to confuse lots of things.
Confirming that I had the same exact issue as KyBrewer. Kept getting the "unexpected error" message when trying to add a spouse/domestic partner. I was on the verge of pulling out my hair before finding his tip. Just had to enter the "middle initial" then a space and then the last name. My wife does have a space in her first name, so that is likely the cause IMO. Hopefully Chase gets this fixed soon.